If you are seeing an error message such as "Extension not available", it's likely that you need to update your Shopify POS app.

Version >8.15 of the Shopify Point of Sale app is recommended.

You can download this from:

• Apple App Store (iOS)
• Google Play Store (Android)

Providing troubleshooting details

If you are facing any problems, there are a few details that can help us troubleshoot:

• Your store name
• The field(s) you are experiencing issues with

If experiencing issues on your device

• The device ID found in the point of sale settings
• The Shopify POS App version